If you are injured at work CSaIM will support you to recover from your injury/illness and return to work as soon as possible. If your claim is accepted, you may be eligible for income support and/or financial support for reasonable and necessary medical treatment.

Email new claims and claim documents to: claims@csaim.org.au

Phone contact: (08) 8210 8101

In order to make a claim, you will need to complete the following:

• Report the incident and injury to your workplace within 24 hours. This should be recorded in your worksite's incident reporting system.
• Obtain a Work Capacity Certificate from your Doctor.
• Complete the ReturnToWorkSA Claim Form.

Provide a copy of the above documents to your site Return to Work Coordinator who will complete the below and submit your claim: 

• Employer section of the ReturnToWorkSA Claim Form.
• Seek a payroll report with a weekly breakdown for fifty-two (52) weeks prior to the date of injury.
• Email the Claim Form, Incident Report, Income Maintenance Reimbursement Form, 52 weeks payroll history and Work Capacity Certificate within 3 business days.

As an employer, it is your responsibility to retain copies of documents relating to your injured worker on site. These documents need to be stored appropriately maintaining a high level of confidentiality. 

The responsible manager is to monitor the workers' Recovery and Return to Work progress and ensure that the workers' timesheet is commensurate with the agreed graduated return to work schedule and work capacity, as certified on WCC. 

For further information regarding employee wages, please see the Payroll page.

If an injured worker who has an accepted worker's compensation claim has paid out of pocket for relevant expenses, they may be able to have those costs reimbursed. These expenses may include travel related to the compensable injury, or medication.

The process for seeking reimbursement is as follows:

• Injured worker submits a completed Expense Reimbursement Request form (see documents above) with included receipts/tax invoice to claims@csaim.org.au.
• The Claims Management Business Partner will review the expenses and authorise payment.
• CSaIM Finance will process the payment to the injured worker's place of work.
• A remittance will be sent to the worker's place of work.
• Once the worksite has received the remittance, they will pay the worker the recorded amount within 5 business days (may need to be out of pay cycle).

The remittance will document the name of the injured worker.

Any questions or clarification should be directed to the Claims Management Business Partner who is managing the injured worker's claim.